Terms and Conditions
TERMS AND CONDITIONS
1. PREAMBLE
These Terms and Conditions regulate the access, navigation, and use of the website https://vivasaudavel.pt, hereinafter referred to as "SITE," as well as the conditions applicable to the purchase and sale of products marketed through its online store.
The SITE is owned and operated by NETNATURA UNIPESSOAL LDA, legal entity no. 507826027, with headquarters at Rua Carlos Alberto Teixeira Azevedo nº169 4475-327 Maia, hereinafter referred to as VIVA SAUDÁVEL.
Access to the SITE, browsing it, and placing orders imply the full acceptance of these Terms and Conditions by the USER and/or CLIENT.
If the USER does not agree, in whole or in part, with any provision of these Terms and Conditions, they should refrain from using the SITE.
VIVA SAUDÁVEL reserves the right to change, modify, or update these Terms and Conditions at any time, without prior notice, with the changes being published on the SITE.
2. IDENTIFICATION OF THE SITE OWNER
In accordance with the provisions of article 10 of Decree-Law no. 7/2004, of January 7, it is hereby informed that:
Company name: NETNATURA UNIPESSOAL LDA;
NIPC: 507826027;
Headquarters address: Rua Carlos Alberto Teixeira nº169 4475-327 Maia;
Email: geral@vivasaudavel.pt;
Phone: +351 220 147 909 (call to national landline network);
Website: https://vivasaudavel.pt.
3. PURPOSE
The SITE is intended for the online sale of food supplements, vitamins, sports nutrition products, cosmetics, wellness products, and other products made available through the platform.
The essential characteristics of the products are described in their respective product sheets.
The images presented on the SITE are merely illustrative, and there may be differences regarding the product actually delivered, without prejudice to its essential characteristics.
4. PRODUCT INFORMATION AND RESPONSIBILITY
VIVA SAUDÁVEL strives to ensure that all information provided on the SITE is correct, updated, and complete.
However, VIVA SAUDÁVEL does not guarantee that descriptions, photographs, technical specifications, or other content are free from errors, omissions, or typos.
The food supplements marketed:
• Do not replace a varied and balanced diet;
• Do not replace medical, pharmaceutical, or nutritional advice;
• Are not intended to diagnose, treat, cure, or prevent any disease.
The CLIENT should consult a healthcare professional before using any food supplement, especially in case of pregnancy, breastfeeding, medication use, or clinical conditions.
The information provided on the SITE does not dispense with reading the labeling, composition, usage instructions, and warnings on the product packaging.
VIVA SAUDÁVEL assumes no responsibility for the improper use of the marketed products.
5. ORDER PROCESS
Placing orders through the SITE depends on the full acceptance of these Terms and Conditions.
To place an order, the CLIENT must:
a) Select the desired products;
b) Add the products to the shopping cart;
c) Fill in the requested data;
d) Select the payment method;
e) Confirm the order and the respective payment obligation.
After completing the order, the CLIENT will receive an automatic confirmation email.
VIVA SAUDÁVEL reserves the right to refuse or cancel orders, namely in case of:
• Stockout;
• Product unavailability;
• Price error;
• Suspected fraud;
• Incorrect or incomplete data;
• Abusive use of the SITE.
6. PRICES AND PAYMENT
All prices presented on the SITE are in euros (€) and include VAT at the legal rate in force, unless expressly stated otherwise.
Shipping costs are presented before the order is finalized.
VIVA SAUDÁVEL reserves the right to change prices at any time, without prejudice to orders already confirmed, including situations of obvious typographical, computer, or human error.
The available payment methods are identified on the SITE.
The order will only be processed after payment confirmation.
7. PRODUCT AVAILABILITY
The fulfillment of all orders placed through the SITE is subject to product availability.
In case of unavailability, even if temporary, VIVA SAUDÁVEL will inform the CLIENT and proceed with the refund of the amounts paid, if applicable.
8. DELIVERY AND SHIPMENT
Orders will be shipped to the address indicated by the CLIENT during the purchase process.
The delivery times presented on the SITE are merely indicative and may vary depending on the carrier, destination, promotional periods, logistical factors, or external circumstances.
Without prejudice to the provisions of Decree-Law no. 24/2014, of February 14, VIVA SAUDÁVEL undertakes to deliver the products within a maximum period of 30 days after payment confirmation.
The risk of loss or damage to the products transfers to the CLIENT at the time of delivery.
Delivery is considered to be made at the moment the order is made available at the address indicated by the CLIENT or at the selected pick-up point.
The CLIENT must check the condition of the order upon delivery and report any visible damage.
9. RIGHT OF FREE RESOLUTION
In accordance with Decree-Law no. 24/2014, of February 14, the CLIENT has a period of 14 days to freely terminate the contract, without needing to state a reason.
The period is counted:
a) From the day the CLIENT receives the goods;
or
b) In the case of several goods ordered in a single order and delivered separately, from the day of receipt of the last good.
To exercise the right of free termination, the CLIENT must communicate their decision through an unequivocal statement sent to geral@vivasaudavel.pt.
The CLIENT must return the products within a maximum of 14 days after communicating the termination.
The return costs are borne by the CLIENT, unless otherwise provided by law.
The refund will be made within a maximum of 14 days after receiving the returned goods or proof of their shipment.
The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise.
10. EXCLUSIONS FROM THE RIGHT OF FREE RESOLUTION
In accordance with article 17 of Decree-Law no. 24/2014, of February 14, the right of free termination cannot be exercised, namely, in the following cases:
a) Supply of sealed goods unsuitable for return for reasons of health protection or hygiene when unsealed after delivery;
b) Supply of goods that, after delivery and due to their nature, become inseparably mixed with other items;
c) Supply of personalized products;
d) Supply of digital content not provided on a tangible medium when performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.
11. EXCHANGES AND RETURNS
Without prejudice to the legally provided right of free termination, the CLIENT may contact VIVA SAUDÁVEL via email geral@vivasaudavel.pt for exchange or return purposes.
Returned products must:
• Be in perfect condition;
• Contain original packaging;
• Show no signs of use incompatible with mere verification of the product.
The return of opened, consumed, adulterated, or unsealed food supplements will be refused for health and hygiene protection reasons.
VIVA SAUDÁVEL reserves the right to refuse returns that do not meet the above requirements.
12. LEGAL GUARANTEE OF CONFORMITY
All marketed products benefit from the legal guarantee of conformity provided for in Decree-Law no. 84/2021, of October 18.
In case of non-conformity of the product, the CLIENT must report the situation to geral@vivasaudavel.pt.
The CLIENT may exercise the legally provided rights, in accordance with applicable law.
13. RESPONSIBILITY
VIVA SAUDÁVEL will not be responsible for:
• Interruptions, technical failures, or temporary unavailability of the SITE;
• Damages resulting from viruses, computer failures, or improper use of the SITE;
• Delays attributable to carriers or third parties;
• Improper use of marketed products;
• Incorrect information provided by the CLIENT.
VIVA SAUDÁVEL's liability is limited to the value of the order actually paid by the CLIENT.
14. INTELLECTUAL PROPERTY
All content present on the SITE, including texts, images, brands, logos, photographs, videos, design, graphics, and other elements, are protected by intellectual property rights.
The use, reproduction, distribution, modification, or exploitation of any content without prior written authorization from VIVA SAUDÁVEL is prohibited.
Third-party brands potentially displayed on the SITE are used exclusively for identification and marketing of their respective products, with all rights belonging to their respective owners.
15. COMPLAINT BOOK
VIVA SAUDÁVEL provides an Electronic Complaint Book, accessible through the website:
https://www.livroreclamacoes.pt
16. PERSONAL DATA PROTECTION
The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable legislation.
More information on personal data processing can be found in the Privacy Policy available on the SITE.
17. COOKIES
The SITE uses its own and third-party cookies to improve browsing experience, analyze statistics, and personalize content.
The USER can manage cookie preferences through the consent banner provided on the SITE.
More information can be found in the Cookie Policy.
18. DISPUTE RESOLUTION
Without prejudice to the mandatory legal norms applicable regarding consumer protection, any dispute arising from the interpretation, execution, or application of these Terms and Conditions will be submitted to the Judicial Court of the District of Porto, Local Civil Court of Maia, with express waiver of any other.
Consumers have at their disposal the possibility of resorting to official alternative dispute resolution (ADR) entities, which assist in mediating or resolving conflicts, before resorting to judicial courts.
i. CNIACC – National Centre for Consumer Information and Arbitration of Conflicts: https://www.cniacc.pt/pt/
ii. Lisbon Consumer Conflict Arbitration Centre: http://www.centroarbitragemlisboa.pt/
iii. Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court: http://www.triave.pt/
iv. CIAB – Information, Mediation and Arbitration Centre for Consumer Conflicts: http://www.ciab.pt/pt/
v. CICAP – Consumer Arbitration Court: https://www.cicap.pt/
For more information on alternative dispute resolution, consult the European Union online dispute resolution platform at https://ec.europa.eu/consumers/odr.
19. CONTACTS
For any questions, complaints, or requests for clarification regarding these Terms and Conditions, you can contact geral@vivasaudavel.pt.
Last updated: May 24, 2026.